Terms & Conditions

1. General

These Terms and Conditions govern your use of the Trolii website and services. By accessing or placing an order, you agree to comply with and be legally bound by these terms.

If you do not agree with any part of these terms, please do not use our website or services.

2. Eligibility

To use Trolii, you must:

• Provide accurate and current information when creating an account or placing an order.

• Not use the platform for fraudulent or unlawful activities.

3. Products and Orders

• All product listings, descriptions, images, and prices are provided by our vendors and are subject to change without notice.

• We reserve the right to refuse or cancel any order for any reason, including stock availability, pricing errors, or suspected fraud.

• Once an order is placed, you will receive an email confirmation. This does not guarantee acceptance of the order.

4. Payments

We accept the following payment methods:

• M-PESA

• Visa / MasterCard

• Cash on Delivery (where applicable)

(We use secure payment gateways to protect your financial data.

5. Shipping & Delivery

• Delivery timelines vary depending on your location and the seller’s dispatch time.

• Trolii will not be held responsible for delays caused by third-party logistics providers, natural disasters, or incorrect delivery information provided by the customer.

• Once an order is shipped, you’ll receive tracking information (if available).

6. Return Policy

We offer a 7-day return policy for eligible items:

• Items must be unused, unworn, and in original packaging with tags attached.

• Return requests must be submitted within 24 hours of receiving your order via our support team.

• Used, damaged, or altered items will not be accepted.

• Once approved, we will share return instructions.

• Return shipping costs may apply unless the item is defective or incorrect.

7. Refunds

• Refunds will be processed once the returned item is inspected and approved.

• Refunds may take 7–14 business days depending on your payment method.

• Store credits may be offered in certain cases.

8. Vendor Responsibility

Trolii is a marketplace platform. Products are listed and sold by independent vendors:

• Each vendor is responsible for the quality, availability, and dispatch of their products.

• We monitor vendors closely, but Trolii is not liable for delays or disputes caused directly by a seller.

9. Intellectual Property

All content on Trolii, including logos, images, designs, text, and graphics, is the intellectual property of Trolii or its content providers. You may not use, reproduce, or distribute any content without written permission.

10. User Conduct

You agree not to:

• Violate any applicable laws or regulations

• Post or transmit any harmful or offensive content

• Interfere with or disrupt the functionality of the website

• Attempt unauthorized access to any part of the platform

11. Limitation of Liability

Trolii shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including delays, lost profits, or data loss.

12. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

13. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice. Continued use of the website means you accept any changes made.

14. Contact Us

If you have any questions or concerns about these terms, please contact us at:

📧 [email protected]

Thank you for shopping with Trolii. We’re committed to delivering a safe and seamless shopping experience.